FAQs
Welcome to the Frequently Asked Questions (FAQ) page for Miapelle, your go-to destination for dermatological skincare products.
Here, we have compiled a list of common questions and concerns that our customers frequently ask. Whether you're looking for more information about our products, shipping, or returns, you'll find answers to your questions on this page. If you can't find the information you're looking for, don't hesitate to reach out to our customer service team who will be happy to assist you.
What are my shipping and delivery options?
Standard Shipping
We aim for delivery between 2-5 business days following dispatch.
The cost for standard shipping is £3.99 (items under £100.00).
Tracked Delivery
We aim for delivery between 2-4 business days following dispatch.
The cost for tracked delivery is £4.99 (items under £100.00).
Express delivery
We aim for delivery within 1-2 business days, however items are usually received the following business day if order is received by 12pm during business working days (Mondays to Fridays 9-5pm).
The cost for express delivery is £9.99.
International delivery
There is a standard flat fee of £25.99 for all international deliveries (outside the United Kingdom). Delivery date will be confirmed via email once item has been dispatched.
What carriers do you use?
We use reputable carriers, such as Royal Mail, MyHermes, DHL and UPS for goods sold on our site, aiming to take great care of your purchase in transit, whilst promoting safe delivery and excellent, quality service.
Do you ship internationally?
Yes we do! There is a standard flat fee of £25.99 for all international deliveries (outside the United Kingdom). Delivery date will be confirmed via email once item has been dispatched.
What payment methods are accepted?
We accept all major credit cards: Visa, Master Card, AMEX, Maestro, Discover, Diners Club, UnionPay, and more!
PayPal, Apple Pay and Google Pay are also accepted.